Wondamix

Legal

FAQ

Wondamix FAQs:  


1. What is Wondamix? 


The Wondamix range is a rule-breaking blend that sits somewhere between a smoothie and a shake: smooth, creamy, fruity, and unlike anything you’ve tasted before. Using premium fruits from around the world, handcrafted blends, and a secret family recipe, every bottle delivers bold flavour, natural goodness, and real energy 


2. What makes Wondamix different from regular smoothies? 


Three things: 

• The flavour – Our signature recipe is a family secret known by only two people on Earth. 

• The process – Our blends are handmade and never pasteurised, keeping the freshness and full aroma of real fruit. 

• The vibe – Wondamix isn’t just a drink. It’s a lifestyle. A ritual. A moment that fuels focus, energy, and feel-good confidence. 

 


3. Are your drinks made from real fruit? 


Absolutely. Each bottle contains 90% whole-fruit goodness, using only the finest mangoes, guavas, grapes, berries, bananas, and more from premium orchards around the world. No shortcuts, no artificial nonsense. 


 


4. What flavours do you offer? 

We’ve got five signature blends, each with its own personality: 

• Original – Smooth, balanced, and lightly fruity. 

• Supreme – Fresh, minty, and seriously refreshing. 

• Twist – Strawberry-mango-guava energy with a creamy banana base. 

• Paradise – Tropical, sunny, and holiday-in-a-sip vibes. 

• Bliss – Jammy, juicy, and indulgent berry goodness. 

 


5. What bundles can I buy? 


Choose your mix, choose your vibe: 

• Bundle of 5 = £37.50 

• Bundle of 10 = £72.50 

• Bundle of 15 = £103.50  

Perfect for stocking up, sharing, or keeping your daily ritual going strong. 

6. Do your drinks contain vitamins? 


Yes! Every blend is vitamin-boosted with essential nutrients and herbs that help support energy, immunity, and overall well-being. 


7. Are Wondamix products pasteurised? 


Nope. We keep it fresh, raw, and real. Our blends are never pasteurised because we refuse to filter out the natural flavour, aroma, and fruit energy that make Wondamix what it is. 


8. How should I store Wondamix? 


Keep your bottles refrigerated. Because we don’t pasteurise or use heat treatment, Wondamix stays fresh the way nature intended.  


9. How long do the drinks last? 


You’ll find a use-by date on every bottle. We recommend enjoying them soon after purchase for the best flavour and quality.  


10. Is Wondamix healthy? 


Wondamix is made with premium whole fruits, essential vitamins, and zero nonsense. It provides natural energy, nutrient-rich ingredients, and a feel-good boost that fits into vibrant, on-the-go lifestyles. 


 


11. Why does Wondamix taste so good? 


Because every bottle is handcrafted using: 

✔ Fruits picked at peak ripeness 

✔ A secret recipe perfected over the years 

✔ A process designed to preserve pure flavour, aroma, and texture 

It’s the kind of taste you don’t forget. 

 


13. Where did the secret recipe come from? 


Straight from a London kitchen where two sisters (our mum and auntie) turned curiosity into flavour magic. It’s a family legacy now poured into every bottle, and yes… the recipe is still under lock and key. 


 


14. How do I join the Wondamix lifestyle? 


Simple: pick your favourite blend, sip boldly, and follow us @wondamix. Tag us with your mixes, your rituals, and your glow-up moments; we might just feature you. 


 


15. Wondamix’s Return Policy: 

 

Refunds & Returns (Perishable Goods Policy) 

As our products are fresh and perishable, we cannot accept returns or offer refunds for: 


  • Changes of mind 
  •  
  • Taste preference 
  •  
  • Delayed collection 
  •  
  • Items left unrefrigerated 
  •  
  • Incorrect addresses were provided by the customer 
  •  

You may be eligible for a refund or replacement only if your order arrives damaged, spoiled, or materially incorrect. See our full Returns Policy for details. 


 

 

 

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WondaMix – Website Terms & Conditions 

Last Updated: [insert date] 


These Terms & Conditions govern your use of the WondaMix website (“we”, “us”, “our”) and the purchase of our products. By accessing our site or placing an order, you agree to be bound by these Terms. 


 


1. Using Our Website 

  1. You must be at least 18 years old to place an order. 
  2.  
  3. You agree not to misuse the website, attempt unauthorised access, introduce malware, or interfere with site functionality or security. 
  4.  
  5. All content, including text, images, product descriptions, branding, and logos, is the property of WondaMix and may not be copied, reproduced, or used without prior written permission. 
  6.  

 


2. Product Information 

  1. WondaMix produces fresh, perishable smoothie blends. 
  2.  
  3. Product descriptions, ingredient lists, and images are provided for guidance only; natural variations in colour, texture, and flavour may occur due to seasonal fruit changes. 
  4.  
  5. We reserve the right to adjust formulations or ingredients where required by availability or quality. 
  6.  

 

3. Prices & Payment 

  1. All prices are listed in GBP and include VAT where applicable. 
  2.  
  3. Full payment is required at checkout. 
  4.  
  5. Prices may change at any time; however, this will not affect orders that have already been confirmed. 
  6.  

 


4. Order Processing 

  1. After placing an order, you will receive a confirmation email. 
  2.  
  3. All orders are prepared fresh. Once production begins, cancellations may not be possible. 
  4.  
  5. If we cannot fulfil your order (e.g., due to stock limitations), we will contact you to offer an alternative or a full refund. 
  6.  

 


5. Delivery 

Deliveries are handled in accordance with our Delivery & Returns Policy. Key points include: 


  • Deliveries take place Monday–Saturday. 
  •  
  • You must provide accurate delivery information. 
  •  
  • We are not responsible for failed deliveries caused by incorrect addresses, missing access instructions, or missed delivery attempts. 
  •  

 


6. Refunds & Returns (Perishable Goods Policy) 

As our products are fresh and perishable, we cannot accept returns or offer refunds for: 


  • changes of mind 
  •  
  • taste preference 
  •  
  • delayed collection 
  •  
  • items left unrefrigerated 
  •  
  • Incorrect addresses were provided by the customer 
  •  

See our full Returns Policy for details. 


 


7. Customer Responsibilities 

Once delivered, you are responsible for: 


  • Immediate refrigeration 
  •  
  • Consuming the products by the stated “use by” date 
  •  
  • Safe handling and storage 
  •  

We cannot offer refunds for spoilage caused by improper storage after delivery. 


 


8. Subscriptions (If Applicable) 

  1. Subscription orders are billed on a recurring basis via your chosen payment method. 
  2.  
  3. You may cancel future subscription renewals at any time; cancellations do not apply to orders already processed. 
  4.  

 


9. Limitation of Liability 

WondaMix is not liable for: 


  • Indirect or consequential losses 
  •  
  • Courier delays or missed deliveries 
  •  
  • Spoilage once delivery has been completed 
  •  
  • Events beyond our control (e.g., extreme weather, strikes, courier disruptions) 
  •  

Nothing in these terms limits or excludes our liability where prohibited by law. 


 


10. Changes to These Terms 

We may update these terms periodically. Continued use of the website signifies acceptance of any changes. 


 


11. Governing Law 

These terms are governed by the laws of England & Wales. 


 


Privacy Policy (GDPR-Compliant) 

Last Updated: [insert date] 


WondaMix is committed to protecting your personal data and complying with the UK GDPR and the Data Protection Act 2018. 


 


1. Data We Collect 

We may collect: 


  • Name 
  •  
  • Address & delivery information 
  •  
  • Email & phone number 
  •  
  • Payment information (processed securely via third-party providers) 
  •  
  • Order history 
  •  
  • Website analytics/cookie data 
  •  


2. How We Use Your Data 

We use your data to: 


  • Process and deliver orders 
  •  
  • Communicate order updates 
  •  
  • Manage subscriptions 
  •  
  • Provide customer support 
  •  
  • Improve website performance 
  •  
  • Meet legal or regulatory obligations 
  •  

We do not sell your data to third parties. 


 


3. Legal Basis for Data Processing 

We process data under the following lawful bases: 


  • Contract – for fulfilling your orders 
  •  
  • Legitimate interests – customer support, analytics, site optimisation 
  •  
  • Consent – marketing communications, optional cookies 
  •  

 


4. Marketing Preferences 

You may opt into marketing communications. 

You can unsubscribe at any time via the link in each email. 

 


5. Sharing Your Data 

Data may be shared only with trusted partners, including: 


  • Payment processors 
  •  
  • Courier/delivery companies 
  •  
  • Email marketing platforms 
  •  
  • IT and hosting services 
  •  

All partners comply with GDPR requirements. 


 


6. Data Storage & Security 

We implement appropriate technical and organisational measures to safeguard your data. 

Data is retained only for as long as necessary to fulfil legal and business obligations. 


7. Your Data Rights 

You have the right to: 


  • Access your data 
  •  
  • Correct inaccurate information 
  •  
  • Request deletion (right to be forgotten) 
  •  
  • Restrict or object to processing 
  •  
  • Request data portability 
  •  

To exercise your rights, contact us at info@wondamix.com. 


8. Children’s Privacy 

We do not knowingly collect data from individuals under 18. 


 


9. Contact Us 

Email: info@wondamix.com 

Address: 2 Percy Street, Fitzrovia, London, W1T 2JR 

 


Cookie Policy 

Last Updated: [insert date] 


WondaMix uses cookies to enhance your browsing experience and improve site performance. 


 


1. What Are Cookies? 

Cookies are small files stored on your device when you visit a website. 


 


2. Types of Cookies We Use 

  • Essential cookies – required for checkout and core site functions 
  •  
  • Performance cookies – analytics (e.g., Google Analytics) 
  •  
  • Functional cookies – remember your preferences 
  •  
  • Marketing cookies – personalise ads (where applicable) 
  •  


3. Managing Cookies 

You can manage or disable cookies in your browser settings. 

Note: Some essential cookies must remain enabled for checkout and account access. 

 

Delivery & Returns Policy 

Last Updated: [insert date] 


1. Delivery Information 


1.1 Delivery Areas & Schedule 


We deliver across mainland UK. Orders placed before 2:00 pm are typically dispatched the same or next working day. Deliveries occur Monday - Saturday. 


1.2 Delivery Method 


All orders are shipped via temperature-controlled or priority couriers. Tracking details are provided once dispatched. 


1.3 Ensuring a Successful Delivery 


We are unable to refund or replace orders when delivery fails due to: 


  • Incorrect or incomplete addresses 
  •  
  • Insufficient access instructions 
  •  
  • No recipient available when a signature is required 
  •  

A redelivery fee may apply where parcels are returned to us. 


1.4 Delayed or Missing Orders 


If your parcel is delayed or missing, contact us immediately. 

If confirmed lost by the courier, we will issue a replacement or a refund in line with UK consumer law. 

 


2. Returns & Refunds (Perishable Goods) 


Because our products are fresh and perishable, we cannot accept returns or provide refunds for: 


  • Change of mind 
  •  
  • Taste preference 
  •  
  • Failure to refrigerate immediately 
  •  
  • Missed deliveries or safe-place drop issues 
  •  
  • Incorrect delivery details supplied by the customer 
  •  

This is standard practice for fresh, non-resalable food products. 


Should the products in your delivery be damaged/ defective, please contact info@wondamix.com to investigate the claim. Photographs of the defective product will be required by our customer service team as supporting evidence. Refunds in this instance are not guaranteed. 


 


 


2.1 What We Need 


Within 24 hours of delivery, please email: 


  • Your order number 
  •  
  • Clear photos/videos of the issue 
  •  
  •  A brief explanation 
  •  

2.2 No Physical Returns Required 


For safety reasons, you do not need to send the product back. 


2.3 Resolution Time 


Valid claims will be resolved within 7 days, via: 


  • Replacement shipment, or full or partial refund 
  •  

 


3. Order Cancellations 


Orders cannot be cancelled once preparation has begun. 

If you contact us before production starts, we will attempt cancellation, but we cannot guarantee it. 

 


4. Product Condition After Delivery 


You are responsible for: 


  • Immediate refrigeration 
  •  
  • Correct storage 
  •  
  • Consuming products before the “use by” date 
  •  

We cannot refund spoilage caused after successful delivery. 


 


5. Incorrect or Missing Items 


If we make a packing mistake, notify us within 24 hours, and we will correct it promptly through replacement or refund. 


 


6. Food Safety & Recalls 


If any batch poses a safety risk, we will contact all affected customers and arrange a refund or replacement in line with UK Food Standards guidance. 


 


7. Contact Us 


For any delivery or product concerns: 

Email: info@wondamix.com 

 


Website Disclaimer 

Information on the WondaMix website (including nutritional content or wellbeing-related information) is for general guidance and should not replace medical advice.